Maintained revenue generating and external services to a 70,000 customer base around the world with a 98% uptime. Scholar programme (http://scholar.hw.ac.uk ).
Delivered sharepoint functionality and customisations for £1.2M CeLLS project www.cellsproject.org
Increased productivity by introducing a virtual workspace for employees to brainstorm using Sharepoint.
Rationalised legacy services and reduced TCO by deploying a number of Virtual solutions using VMWare.
Developed and implemented procedures to run security checks for the complete estate every 6 months to identify flaws in our network.
Successfully migrated estate from Windows 2000 to 2003 server environment and all desktops to Windows XP.
Automated Windows updates, centralising anti-virus control and automating patch updates I significantly reduced the TCO.
Setup the appropriate escalation procedures for our On Call Team. This has been a major factor in achieving our 98% uptime.