Start with the problem, not the tool
A useful AI consultant asks about your business before they mention a model. Which job eats the most hours? Who does it? What would good look like in a year? If the first meeting is a tour of tools, you are being sold software, not advice.
Six questions to ask before you sign
- What have you built, and who is using it today? Ask for named clients and live examples. Slides do not count.
- What will the first piece of work produce? Something you can use or act on: a tested workflow, a trained team, a ranked list of opportunities with costs, or a working prototype.
- What does it cost, in writing? Fixed prices for defined work are a good sign: they mean the consultant has done this before. We publish ours on what AI consultancy costs in the UK.
- Whose accounts will it run on? If it runs on the consultant's accounts, you cannot leave without losing it. At Summone, you own everything we build.
- Who checks the output? AI makes mistakes. A good consultant names the person who reviews it and builds that step into the process.
- What happens if it does not work? Ask about the warranty and the running-in period. Our builds include four weeks of running-in and a 30-day fix-free warranty after each go-live.
"Kerbco, a dropped-kerb business in Edinburgh. The founder built it with our mentoring and was earning within two weeks of launch. Here is the live site." A named business, a result, and something you can go and check.
Dougie Harrold runs Maybury Landscaping. We mentored him while he built Kerbco, a specialist dropped-kerb business with fixed prices published up front. It was earning within two weeks of launch, and the leads now come in so fast he has hired someone to handle them. Read the case study.
Warning signs
- No named clients. Or only logos with no story behind them.
- No price. Still no figure after several meetings.
- AI for everything. AI recommended for a job a simple rule or template would do.
- Their accounts, not yours. Tools you cannot keep if you leave.
- A report and nothing else. No build or training after it.
Consultant or practitioner?
An AI consultant advises. An AI practitioner also builds the tools, runs them and stays until they work. Many businesses need both in one person. Read the difference, and why it matters.
Where to look in Scotland
The Scottish AI Alliance and The Data Lab list Scottish AI businesses. Scottish Enterprise runs the National AI Adoption Programme, which can fund some of the first steps for SMEs. Ask peers in your sector who they used and what got built. Then put the six questions to each shortlisted consultant and compare the answers side by side.